ABOUT THE AUTHOR
NEERAJ CHANDHOK
AUTHOR-ACADEMICIAN-CORPORATE TRAINER & CONSULTANT
CEO & Founder of Building Block Customer Services, a company that specializes in Training & Development of Organizations & Individuals. Neeraj Chandhok is one of India’s leading Hospitality educator, trainer, speaker & Hospitality consultant and provides a wide variety of courses in Leadership, Customer service Excellence, Complaint Management, Cost Control, Food & Beverage Management & Business Management. The courses are designed to involve and Inspires & motivates people at all levels.
Neeraj Chandhok is also a succesful author of-Leadership Plus (Published 2020) & Customer Plus (Published in 2018).
As a corporate trainer he has trained & consulted various Hotels & Restaurant brands & projects & numerous MNC’s in service sector across India & Asia
He is a keen educator and has been teaching Msc in Hospitality Administration at Institute of Hotel Management Pusa, New Delhi for over a decade (IHM Pusa New Delhi has been rated many times as the No-1 Hotel Management Institute in India) & also teaches MBA in Culinary @Indian Culinary Institute, Noida. Mr Chandhok is an alumni of IHM Pusa, New Delhi & Masters in English and is an alumni of eCornell & American Hotel & Motel Association. He has also been part of Hospitality Management projects:
Neeraj Chandhok is now a full time speaker and consultant and is passionate to assist businesses in the areas of:
• Customer Service Excellence
• Leadership
• Customer Centricity
• Employee Development & Motivation
• Management
• Complaint Management
He has over 25 years of work experience in Hospitality having worked at various management positions in Global Luxury Brands. He has had a successful career track in Hospitality Luxury as well as premium segment in Food & Beverages, General Management, Cost Control, Material Management, Projects, Pre-Opening, Feasibility studies & leveraging customer centricity in organizations. He has also served as Master Trainer of Food Safety for FSSAI and Food & Beverages expert assessor in F&B service in PMKY with CII. He is a often invited as a speaker at various universities to educate and inspire and impart knowledge and inspire students
Neeraj Chandhok is happily married and contributes to the social activities and is a keen sports person and a trained musician.
About CUSTOMER PLUS
" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.
There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.
About Leadership plus
• Recommended for those seeking to transform there vision into reality
• Leadership Plus -explores the journey of self leadership in detail challenging the readers to introspect themselves & identify their own blind spots in being a leader. The book is committed to discover the essence of leadership , effective leadership traits & identifying & removing barriers to leadership in personal as well as professional life. Its inspiring , practical leadership navigation tool.
WATCH BOOK TRAILER
WATCH BOOK TRAILER
These cards are not always what they seem and therein lies the unique and extraordinary power. We might see a bright image in a card but miss the symbol hiding in the background.
These cards are not always what they seem and therein lies the unique and extraordinary power. We might see a bright image in a card but miss the symbol hiding in the background.
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The Indian Folktale Tarot
The Indian Folktale Tarot is based on the stories of Indian mythological and historical characters, which have emerged from our famous folktales and historical books. The cards in the deck are conceptualized on the age old pattern of Tarot cards, where the major Arcana are the Archetypes and are highly influenced by the characters and their famous stories, the minor arcana focuses on the various aspects of our lives influenced by the elements of nature.
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Recommend for everyone in Customer facing role!!
Maneesh Gaur
Head-Expansion and Business development, Marks & Spencer
The book in itself is unique in presentation and succeeds to persuade , why to keep customer at the center of the company business strategy
Mr Satvir Singh
Director of Studies at National Council for Hotel Management & Catering Technology
Customer Plus is a simple collection of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as professionals
Mr Ambar Mazumdaar
CEO-Chanalai Group of Hotels & Resorts Phuket-Thailand